PMD Ric?
 

Anybody talked to Ric lately? I haven't had any luck calling him.

Re: PMD Ric?
 

I've talked to him in the past couple of weeks

Keith

Re: PMD Ric?
 

Ric's in Colorado for vacation. He'll be 'gone' for a couple of weeks.

- RCT

Re: PMD Ric?
 

He should be back on Wed.. I was told..


Wayne

Re: PMD Ric?
 

Could be Wayne. I was generalizing. I spoke with Ric about a week ago and he just said he was on vacation in Colorado and would be "back home in a week or so".

No misrepresentation intended.

- RCT

Re: PMD Ric?
 

I did not want to imply that.. I had a email from the store on Friday about a order and that's what I was told...


Wayne

Re: PMD Ric?
 

I'm waiting on an order too. Good to know! Lol.

Re: PMD Ric?
 

I talked to Ric over the weekend and he will be back on Wednesday. It might take him a few days to get back to everyone.

Re: PMD Ric?
 

Anybody know if He is back? Still can't get a hold of Him so I placed a on-line order, hope it works.

Re: PMD Ric?
 

Thats how i always do it. Never a problem

Re: PMD Ric?
 

I talked to Ric at the shop on Monday...


Wayne

Re: PMD Ric?
 

So that he has not replied to my emails over the last 3 weeks, I am waiting on the metel bullbar which I last herd was on back order.

Re: PMD Ric?
 

In the past when I ordered parts - it wasn't until parts were ready to ship that I heard from him. We get an automatic reply from a computer when an order is placed (online).

Chris

Re: PMD Ric?
 

Hey guys

Sorry has any one herd back from Ric yet?

Regards, from Cameron.

Re: PMD Ric?
 

Your better of to ring him mate. I've sent him quit a few emails and no answer

Justin

Re: PMD Ric?
 

I talked to him on Friday

Re: PMD Ric?
 

I'd like to respond by saying I don't understand Ric, and my intent is not to "flame" him.


Let me sum up my thoughts, and my thoughts only, about Ric. He has some really awesome stuff, a great website, but he's terrible when it comes to customer service. Whether it's an unreturned call, or email, each represents potential $$.

Return customers maintain stability of a business, while potential customers represent its growth. Maybe he's at a volume of business he's comfortable with, and doesn't feel a need to grow.

In my book there's absolutely no excuse for not returning calls or emails, even if it isn't as quick as someone would like.

I sent him an email on 12/27 that is still unanswered. Maybe his blew up, or emails accidentally were deleted. But based on this thread, I'm sure mine isn't an isolated event.

Re: PMD Ric?
 

Is this the phone number you call him on, (480)655-7950 ?

As that number dose not work if you live in Australia.

Re: PMD Ric?
 

I placed an order last week. Got a email 3 days later saying my order was recived...

Buddy of mine recently ordered some fenders and got them a week later...

Re: PMD Ric?
 

That number has always worked for me,