Shipping/customs damage

[Stuart]

So I decided to buy a used premacon 944b basic from a fellow member in Oz, we struck a deal and after payment he packaged the model in the original wooden crate it came in from Germany, all nicely cable tied to the base and filled with polystyrene stuff. (pics as proof)
Then a few days later it arrives at customs in France who clear it the next day but don't release it for shipping onto me for another week

When it finally arrives at my door its in a cardboard box with the original wooden base at the bottom of the box with a huge split in it, all the cable ties have been cut and it looks like the model has just been thrown in the box

So on first inspection all looks ok until I look closely at the boom, when I spot a crack at its base then I notice the dipper ram pipes have had a wollop and the cab is loose!

Not sure where the damaged happened either in transit or at customs but either way i'm really p*****d especially when you spend so much for shipping you would expect them to take more care regardless of whats in the box.

The seller is contacting the shippers to try for compensation, at least it was insured.

Pics:









Rant over! Just to be clear, I'm very happy with the seller, its the shippers/customs that I'm mad at.

Stu