Wrong Radio?

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from their website:

Tech Support

Welcome to Futaba technical support. Our goal is to resolve your particular issue as efficiently as possible.

If you need technical support or have any question, you can reach us by one of the following means. When contacting us, please include the product you are referring to, its stock number and as much information about your question or issue as possible.

Email: Email us at support@futaba-rc.com. Please try to include as much information as possible when asking your question. Also please be sure to list your full email address (ex: johndoe@aol.com) as well as at least one other means of daytime contact in your email.

Telephone: 1-217-398-8970 extension 2. Available Monday-Friday, 8am-5pm U.S. Central Time.

You might not have got thru if you are in a different time zone? They have a different number for the fax machine