[RCKiwi]

Yep, ok. - i got that wrong - well, directed my response to the wrong person rather. But the theme remains the same - making a toy, appliance, whatever is only going a very small way to forging a good, dependable name. Quality, backup/customer support and service, irrespective if a warranty period has expired or not means a heck of alot. I always believe a happy content customer is worth far more than shifting stock. A customer will be the most passive effect advertising tool of goods and service. And now with almost every home in the developed world wired together on this electronic rollercoaster - a slip up or bad quality/service will not take long to spread....not long at all.