RC4WD and emails

[Cossett]

Hey travis I feel your pain with RC4WD,
I sent them a message regarding one of there products 5 days ago and still haven't got a reply from them,
I sent two other US companies messages about the same RC4WD product on the same day and both got back to me in 1 day and 2 days.........
There customer support needs to be improved in my eyes,
Just my 2 cents worth.....

Cheers Tracy

[Cornbread]

Hello all, How come my post have got deleted on this subject. I was just trying to tell you all about this RC4WD place. I live right near the the joint, all I was saying is the guy is small time do not patronize the place, if he does not reply check out the links on some of the swedish trucking sites I will have something to share soon, when I take delivery of it. Cornbread

[fhhhstix]

Originally Posted by Cornbread

Hello all, How come my post have got deleted on this subject. I was just trying to tell you all about this RC4WD place. I live right near the the joint, all I was saying is the guy is small time do not patronize the place, if he does not reply check out the links on some of the swedish trucking sites I will have something to share soon, when I take delivery of it. Cornbread

Read the title because this thread is about customer service not how big they are. Yes they were slow to reply but I will still buy from them since they are making it right. I don’t care if they are selling out of the back of a box truck as long as I get the parts I want. Why would we not buy from them because they are small, every business starts out small that’s how it works. RC4WD has provided us parts that no else would and a lot of the scale crawler parts work for us as well, so am I going to not buy from them and not build the stuff I want because they are small yes that would be a smart decision.