RC4WD and emails

[thebigo]

Well I know there is bad customer service out there, I am just saying that It hasn't happened to me, with this company, and having owned two small businesses myself, I can understand the work involved with running a small business. I don't think this company is intentionally not ansewring E-Mails, but if they are, and If you guy's keep not getting your E-mails answered, the problem need's to be elevated to the owner/owners.

I just bought a $10, 000.00 machine from Premacon, of which I haven't recieved yet, and is three months late on being shipped and I am lucky to get a response to Half of my E-Mails, and I am not the only person.

Now do I get upset, you bet!! I understand that they (Premacon) have only 6 people in there shop, and one person running the logistics, and that there is a language barrier.

Cheers David