Is it just me!

[fhhhstix]

No you are right Rob RC4WD is the same way no phone only email. This gives them the upper hand as they can read the email as they want to interpret it and not what you would say or explain in a phone call. With a phone they would actually have to answer it and respond right then but with email they can read it and have time to come up with what they want to tell you. The biggest problem I had with the emails is not one person has access to read and respond to them and my last order I ended up dealing with 3 different people. The last guy who responded chimed in after it was all over.

Travis

[rc_farmer]

You know exactly WHO i am talking about. It p!$$es me off to deal with them.

[fhhhstix]

Originally Posted by rc_farmer

You know exactly WHO i am talking about. It p!$$es me off to deal with them.

I kinda figured since that is the same complaint everybody has about them. They are and have made some great products but their customer service could use some personalization.

Travis

[Panther F]

I have a few people I know that do that also, only responding to certain emails and PM's that suit them. I guess the day of REAL communications has vanished.

Get enough people together and tell them they could go somewhere else with their money. I think if enough do that they might get wise? I don't know, just thinking out loud.















~ Jeff